Refund policy

PLEASE ENSURE CORRECT SIZE IS SELECTED - CHARGES WILL BE APPLIED TO RESIZE

ALL SALES ARE FINAL. EXCHANGES ARE AVAILABLE IF THERE IS A DEFECT IN THE PRODUCT. TO BE ELIGIBLE FOR AN EXCHANGE, PLEASE EMAIL HALLIE@DIAMONDAUPAIR.COM WITHIN 14 DAYS OF RECEIVING YOUR ORDER. ITEMS RETURNED AFTER 14 DAYS WILL NOT BE PROCESSED.

Any items whether customized or non-custom may not be returned if repaired, altered, or rendered by another jeweler whatsoever. Diamond Aupair reserves the right to not accept a return or work over another's prior work.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN ITS ORIGINAL PACKAGING. WE RESERVE THE RIGHT TO REFUSE ANY EXCHANGE IF WE BELIEVE THE ITEMS ARE INTENTIONALLY DAMAGED OR MISUSED. 

NON-RETURNABLE ITEMS:

GIFT CARDS
ALL SPECIAL/CUSTOM ORDERS
DEPOSITS FOR CUSTOM PIECES